San Antonio Property Management Blog

How Do We Handle Maintenance?

How Do We Handle Maintenance?

Here’s what tenants can expect from our approach to maintenance.

One of the most common questions we receive as a property management company is how we handle our maintenance. Here are our three steps:

1. The resident submits a work order. This is submitted through their resident portal.

2. The maintenance team contacts the resident. Our 24-hour service team reaches out to the resident to determine the issue before sending out a vendor. We want to make sure the problem isn’t something the resident can fix themselves. Examples include a tripped breaker, or hitting the reset button on the garbage disposal. This ensures the resident isn’t paying for a service call if there’s no need.

3. We send the appropriate contractor. After determining that this is an issue that needs to be evaluated further, the correct person for the job goes to the property to help.

If you have further questions about maintenance or property management in general, please give us a call at (210) 802-9959 or send an email. We would be happy to speak with you.

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